SUPPORT
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SUPPORT · A HUMAN READS EVERY MESSAGE
If something’s wrong, let’s fix it.
There is no ticket system and no chatbot. Write to support@cazimera.com and a human answers, usually within two business days. Most answers are below.
BUGS · BILLING · ANYTHING BROKEN
support@cazimera.comTwo business days, usually much less. Include the template below and it’ll be one.
FEATURE REQUESTS · EVERYTHING ELSE
support@cazimera.comWe read every one. Tell us what you want Cazimera to do; astrologers who think the weighting table is wrong are especially welcome.
YOUR DATA
On your device, only
There is no account and no server, so we cannot see, recover, or delete your data for you. Deleting the app deletes everything it stored; your device backup is what protects it.
§ 01 · TRY THIS FIRST
THE EIGHT THINGS WE EXPECT TO COME UP
Cazimera needs to read your events to score them, and it needs write access for the things you ask it to do: adding an event you compose or book from Plan, and moving one to a better window when you choose to. It never changes anything on its own; it only suggests. All of this happens on your device; your events are never uploaded.
→You can change access at any time in iOS Settings under Privacy & Security, then Calendars.
§ 02 · A GOOD BUG REPORT
A rating that looks wrong is usually either a category we mis-tagged or a birth time that needs correcting, both of which we can spot instantly if you send the four lines below. Paste it into an email; screenshots help for layout problems, and your description is what lets us fix everything else.
iPhone model + iOS:
Cazimera version:
What I did:
What happened instead:
§ 03 · ON THE APP STORE
Cazimera Calendar is on the App Store for iPhone, iOS 17 and up. Questions about how it works are welcome any time; the FAQ covers the common ones.
ACCESSIBILITY
The app uses color to identify categories, and a color-vision-deficiency mode is on the backlog, not yet designed. Scores already read without color: they are shown by brightness and by a numeral, and the app’s text follows your iPhone’s text size setting. If category identification would block you, write to support@cazimera.com; we’ll prioritize by what people need, and we’d rather hear it sooner than later.
The astrology computes on your device, so it works offline. Calendar sync depends on the accounts already on your iPhone; if one of them stops responding, the app keeps the last-computed scores with an “as of” stamp rather than going blank.